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Returns & Refunds


We hope that you will love your Kit & May soap or bath bomb as much as we do, but if for any reason you are unhappy with it, then please do get in touch at info@kitandmay.co.uk. 

You have a right to cancel your order with us for a full refund before dispatch.

We are also happy to offer refunds or exchanges to the same value, for any unused items within 14 days of delivery.  Once you have advised us of your intention, you must then arrange and cover the costs of returning them to us in their original packaging within another 14 day period.  Please obtain proof of postage in the unlikely event that the item does not reach us.  Upon receipt we will then make the necessary refund or exchange depending on your choice.  

Every care is taken to ensure that our products are in perfect condition when they leave us and are well packaged, however if any items are damaged upon delivery please email us immediately with your order number and take photographs of the damage.  This will help us in our dealings with the postal/courier service.  Once you have returned the item to us within the 14 day period, we will then either replace it or process a refund to the card used in the original transaction.